Support, tailored to the person
One team across every support we offer, and what each support involves, who it suits, and how to get started.
Our NDIS supports
Supported Independent Living
Everyday support to live as independently as possible in a home that suits you.
Support in SDA Homes
You live in Specialist Disability Accommodation — we are the team that supports you there.
Short-Term Accommodation & Respite
A break for participants and carers alike, without compromising on quality of care.
Community Access & Daily Living
Getting out, staying connected, and building everyday living skills.
Nursing & Clinical Services
Tracheostomy, PEG, seizure management and palliative care — our founding specialty.
Behaviour Support
Registered to implement behaviour support plans, with high-intensity registration behind us.
How a referral works
1. Get in touch. Anyone can refer — participants, families, support coordinators or other providers. Use the referral form or just call us.
2. We talk about support, not funding. We’ll ask what a good day looks like, what’s hard right now, and what you want to be different. No obligation, and no pressure.
3. We check we’re the right fit. If we’re not the right provider for you, we’ll say so and point you elsewhere. That happens, and it’s better said early.
4. A nurse meets your family. Before support starts, one of our nursing team meets every family we work with. Nothing about your situation should be a surprise on day one.
Questions about your funding? Ask these people, not us.
We’re a service provider. We get paid out of your plan — which is exactly why we shouldn’t be the ones telling you what your plan should cover.
Your support coordinator is the right person for what your plan includes and how to use it. Your plan manager handles budgets and invoices. The NDIA (1800 800 110) can confirm anything about the plan itself.
If you don’t have a support coordinator and think you need one, tell us and we’ll help you find an independent one. We don’t deliver Support Coordination ourselves, so we’ve got nothing to gain from who you pick.
What do you need from me to get started?
Enough to know whether we can support you well: what supports you're after, and confirmation from you or your coordinator that they're funded. We don't need to see your whole plan.
Can I switch to Lionheart from another provider?
Yes, and people do. We'll work with you and your coordinator on the handover, including any care plans or clinical information, with your consent. Several of the people we support came to us from somewhere else.
Do you offer Support Coordination or Plan Management?
No — by choice, and there’s more on why under our registration list.
Do you work with self-managed and plan-managed participants?
Yes — self-managed, plan-managed or NDIA-managed, all three.
We've been told our family member is too complex. Should we still call?
Yes. Please call. That's the exact situation this organisation was built for.
What areas do you service?
Gladstone and the Boyne Valley region, Queensland.
What we’re actually registered for
Anyone can say they're a registered NDIS provider. You can check ours on the NDIS Commission's public register — search our ABN, 78 943 536 090. Our registration is approved through to 8 September 2028.
These are our approved registration groups:
A note on that last one
We hold Support Coordination registration, and we choose not to deliver it. We don’t offer Plan Management at all. That means we are never coordinating a plan that we also deliver against — there is always someone independent of Lionheart checking that a recommendation is in your interest.
It costs us work. We think it’s the right way round.
Alongside those groups we are also assessed against supplementary NDIS Practice Standard modules, including Module 2A: Implementing behaviour support plans and Module 5A: Assistance with Supported Independent Living. Supplementary modules don’t show as registration groups — they’re additional standards a provider has to be audited against to deliver those supports at all.
Registration means independent audit, worker screening, incident management and compliance with the NDIS Practice Standards. It’s a fair thing to ask any provider to evidence — including us.
Not sure which support fits?
Tell us a little about your situation and we'll point you in the right direction — no obligation.