Accessibility
We support people with disability. It would be a poor look if our own website got in your way — so here is exactly what we’ve done, and how to tell us when we’ve got it wrong.
What we aim for
This site is built to meet WCAG 2.2 Level AA — the standard referenced by the Australian Government's Digital Service Standard and used to assess obligations under the Disability Discrimination Act 1992.
What that means in practice
- Keyboard only. Every link, button, menu and form field can be reached and operated with a keyboard alone. The navigation drop-downs open with Enter or the Down arrow, and close with Escape.
- Skip to content. Press Tab when a page loads and the first thing you reach is a link that jumps straight past the navigation.
- Visible focus. Whatever you're on is outlined clearly, so you never lose your place.
- Colour contrast. All text meets at least a 4.5:1 contrast ratio. We don't use colour on its own to carry meaning, and links in body text are underlined.
- Movement can be stopped. The scrolling banner on the home page has a Pause button, and it starts paused automatically if your device is set to reduce motion.
- Large touch targets. Buttons and links are at least 44×44 pixels, which helps if you use a touchscreen, a head pointer, or have a tremor.
- Text can be resized. You can zoom to 200% without losing content, and the layout reflows on small screens.
- Screen readers. Proper headings, landmarks and labels throughout, and images have text descriptions.
- High contrast mode. The site respects Windows High Contrast and forced-colours settings.
Need this another way?
We can provide any information on this site in a format that works for you — Easy Read, large print, over the phone, or in person. We also have a Children and Young People’s Handbook in Easy Read — ask and we’ll send it.
If you need an interpreter or communication support to talk with us, tell us and we'll arrange it.
Something on this site not working for you?
Please tell us. You don't need to know the technical reason — “I couldn't find X” or “this page is hard to read” is genuinely useful.
We'll acknowledge it and tell you what we're doing about it. If you'd rather raise it formally, our feedback form goes to the same place.
Quick Answers, the chat assistant
Quick Answers, the chat assistant on every page, is a search tool, not a person and not an AI that reasons. It looks up your question in our Client Handbook. If it isn't confident, it will say so and point you to a human rather than guess — deliberately, because it is answering questions about your rights.
Known limitations
Being straight with you, because an accessibility statement that claims perfection isn't worth much:
- The embedded Google map on our Contact page is a third-party component we don't control. Our address is always written out as text next to it, so you never need the map.
- The Facebook feed on our What we’re up to page is built by Meta, not by us, and its accessibility is out of our hands — it is known to be awkward with a screen reader and it cannot be navigated the way the rest of this site can. There is a plain link to the same posts directly underneath it, and you can always ring (07) 4910 8777 and ask what’s coming up.
- Some documents linked from this site (the Client Handbook and Privacy Statement PDFs) were produced separately and have not been through a full accessibility check. Ask us and we'll give you the content in a format that suits you.
- This site has been tested with automated tools and manual keyboard checks. It has not yet been tested by people with disability using their own assistive technology. That testing is the right next step, and we'd welcome participants who want to be part of it.
This statement applies to the Lionheart prototype website and should be dated and reviewed once the site goes live.
Tell us if we've made something hard
Accessibility problems are our problem to fix, not yours to work around.