Behaviour Support
We are a registered implementing provider for behaviour support plans, and we hold NDIS registration for high-intensity personal activities. In practice that means we can support people with complex and high-intensity needs.
Who it's for
Participants who have a behaviour support plan in place, or who are working towards one, and who need a support provider whose staff are trained and registered to follow that behaviour support plan consistently and safely.
What's included
- Implementing behaviour support plans written by your NDIS behaviour support practitioner
- A qualified Maybo trainer on staff, supporting positive behaviour support approaches
- A regular team, so strategies are applied the same way every shift
- Registered as an implementing provider for behaviour support plans, audited against NDIS Practice Standard Module 2A
- Registered for Assist Personal Activities — High Intensity
- Clear documentation and reporting back to your practitioner and support coordinator
What this looks like day to day
A participant's plan might set out specific strategies for the parts of the day they find hardest. Their team applies those strategies consistently, records what worked, and feeds that back to the practitioner who wrote the plan.
Where this usually sits in a plan
Usually funded under Core Supports. The development of a behaviour support plan itself is funded separately under Capacity Building (Improved Relationships).
General information only. Your support coordinator, plan manager or the NDIA can tell you what your own plan actually covers — we deliberately don’t advise on that.
What we are registered for
Lionheart is a registered NDIS provider, approved through to 8 September 2028. We are registered as an implementing provider — which means we are audited against the supplementary NDIS Practice Standard Module 2A: Implementing behaviour support plans. Our registration groups also include Supported Independent Living, Assist Personal Activities — High Intensity and Community Nursing Care.
It is a breach of the NDIS Rules for an unregistered provider to use regulated restrictive practices. If a provider tells you they can implement a behaviour support plan involving restrictive practices, it is entirely fair to ask them to evidence that registration.
To be clear about what this isn’t: this is about behaviour support plans only. Coordinating and implementing your NDIS plan is your support coordinator’s job, not ours. We work to their direction, not around them.
Registration means independent audit, worker screening, incident management and NDIS Practice Standards compliance. It's a fair thing to ask any provider to evidence.
“Trusting people with our son has always been hard due to him having behaviours that are hard to handle. I needed someone that I knew was going to be the gentle support he needed. Finding this in Lionheart has given our family the break needed to just breathe.”
Parent of a Lionheart participant
Frequently asked questions
Is this the same as implementing my NDIS plan?
No — and it's an easy mix-up, because the word ‘plan’ is doing two jobs. Putting your NDIS plan into action — finding providers, arranging services, coordinating everything — is your support coordinator’s role, and we don’t do that. ‘Implementing provider’ is a narrow NDIS Commission term meaning the provider who follows a behaviour support plan day to day. That’s the only sense in which it applies to us.
Does Lionheart write behaviour support plans?
No — and the distinction matters. Plans are written by a specialist behaviour support provider, using an NDIS behaviour support practitioner. Lionheart is the implementing provider: we are registered and audited against Module 2A to put that plan into practice properly and consistently. The two roles are deliberately separate. If you need a plan written, we can point you toward practitioners on the Commission's register.
What does ‘high intensity’ registration mean?
It's the NDIS registration group covering personal activities for people with complex needs — we hold it. Providers in this group must meet the NDIS High Intensity Support Skills Descriptors, which set out the competencies staff need for things like complex bowel care, tracheostomy, ventilation and severe dysphagia.
What about restrictive practices?
Any regulated restrictive practice must be authorised through Queensland's authorisation process, set out in a behaviour support plan, and reported to the NDIS Commission every month — including months where it isn't used. As a registered implementing provider we are bound by those rules and audited against them. We will not implement a restrictive practice outside that framework.
We've been told our family member is too complex. Is it worth calling?
Yes. Please call. That's the exact situation this organisation was built for.
Ready to talk about Behaviour Support?
Make a referral or call us directly — we'll walk you through next steps.